Privacy Policy

Updated: January 20, 2022
Reviewed: July 4, 2024

This Privacy Policy, along with our Terms of Use, governs the collection, processing, and use of your Personal Data by CRIXTO. As used in this Privacy Policy, “CRIXTO,” “we,” “us,” or “our” refers to CRIXTO VENEZUELA, a Commercial Company with RIF: J-500253931, duly registered in the Second Commercial Registry of the State of Carabobo, located at Urb. El Trigal Centro, Av. El Colegio N MZ 74 PCI O 141-80, Calle San José parish, Valencia 2001, Carabobo, authorized by the Venezuelan State to operate in its jurisdiction.

CRIXTO VENEZUELA is responsible for data management under this Privacy Policy, which outlines how the company, as a data controller, may use your Personal Data. CRIXTO VENEZUELA is registered as a data control responsible entity.

For any questions related to this policy, please contact CRIXTO VENEZUELA at the following address: Urb. El Trigal Centro, Av. El Colegio N MZ 74 PCI O 141-80, Calle San José parish, Valencia 2001, Carabobo, or via email at [email protected].

CRIXTO and its affiliates are committed to making every effort to protect your privacy. CRIXTO uses the information collected about you to fulfill its contractual obligations and improve customer service.

Please read this document carefully to understand our approach and policy regarding your Personal Data and how we will use your Personal Data.




We may collect and process the following data about you:

Information you provide to us

You may provide us with information about you by filling out the relevant forms on the website or by providing such information to us by phone, email, during a video conference, or in any other way. This information includes Personal Data specified during registration on the website, subscribing to our service, opening an account, verifying the identity of the account holder or authorized persons to use it, and the payment instruments used by a person, when searching for a product, using any of the services provided by our website, placing orders on our website, participating in discussions or using any other communication features on our website, participating in sweepstakes, promotions, or surveys, and when reporting issues or problems with the website. For example, the data you provide may include your last name and first name, photos, videos, address, nationality, tax residence, phone number, email address, logins and nicknames, bank details including account numbers and payment details, date of birth, education, experience and place of work, sources of income, and their amount, and information on the status of your open accounts with banks or payment systems.

Information we collect about you

For each of your visits to our website and use of our services, we may collect, for example, the following information about you (including automatically):

1. Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system, and platform;
2. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to leave the page, and any phone number used to call our customer service number;
3. Information about geolocation. We may collect real-time location information based on your device information at any time while you download or use our services. We may use this information to optimize your experience;
4. Financial data and information on the use of services and facilities provided by our website, including information on implemented transactions and the parties involved, including transactions, information on the status and (crypto) currencies of accounts and their movements, accumulated commissions, information on the credit and withdrawal of funds from our accounts.

Information we receive from other sources

We may receive information about you if you use any other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, ID verification providers, business partners, subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.




Cookies are typically stored on your computer’s hard drive, assigning a unique ID to your computer. We may also use cookies stored in emails to help confirm receipt and response. We may also use service providers who will place cookies on your computer’s hard drive and receive information we select to give us information about how our users and visitors navigate our site, what products are browsed, and transaction information.

The information collected from cookies is used to evaluate the effectiveness of our site, analyze trends, see what difficulties our visitors may experience in accessing our site, and manage the platform. We need this information to improve the quality of our service. You agree that we may use the browser feature known as a “cookie” for the purposes stated above.




We will use your Personal Data for the following purposes:

1. To fulfill obligations provided by any contract entered into with you, as well as to provide you with the information, products, and services you requested;
2. Verify the identity of users opening and operating accounts to prevent fraud, deception, and other illegal activities;
3. Comply with legal requirements for anti-money laundering and anti-terrorism financing;
4. To notify you of our products and services, similar to the products or services you already purchased or information you sought;
5. To provide you, by us or by third parties designated by us, with information about products or services that we believe may interest you. If you are already our customer, we will contact you through electronic communication means (by email or SMS) to inform you about products or services similar to those that were in a previous sale or negotiations to sell them. If you are a new customer, and since we allow certain third parties to use your data, we (or they) will contact you only by electronic means and only with your consent. If you do not want us to use your data in this way or transfer it to third parties for marketing purposes, please check the appropriate box on the form in which we collect your data;
6. To notify you of changes related to our services;
7. To ensure the most effective presentation of our website content to you and use it from your computer;
8. To administer our website and for internal operations, including troubleshooting, data analysis, testing, statistical data collection, and survey conducting;
9. To improve our website and ensure that our content is more convenient for your computer or mobile device operating system;
10. To give you access to the interactive features of the website if you wish to use them;
11. To ensure the security of our website, our services, and your accounts;
12. To evaluate and understand the effectiveness of the promotional materials we provide to you and other users, as well as to provide you with the necessary advertising information;
13. To support, respond to, and resolve your complaints and issues related to using our services and website capabilities.




We may share your personal information with any member of our group, meaning our subsidiaries, affiliates, our ultimate holding company, and its subsidiaries.

We may share your information with certain third parties, including:

1. Business partners, suppliers, and subcontractors for the execution of any contract we enter into with them or you;
2. Advertisers and advertising networks that require the data to select and publish relevant ads to you and others. We do not disclose identifiable information about individuals to our advertisers, but we may provide them with aggregated information about our users (for example, we may inform them that 500 women under 30 years old clicked on their ad on a given day). We may also use such aggregated information to help advertisers reach the type of audience they want to target (for example, women in Buenos Aires). We may use the Personal Data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their ad to that target audience;
3. Analytics and search engine providers that assist us in improving and optimizing our site.

We may also disclose your Personal Data to third parties in the following cases:

a) If we sell or buy any business or asset. User personal data may be disclosed to a potential buyer or seller;
b) If CRIXTO or all its assets are acquired by a third party, user Personal Data will be transferred as one of the assets;
c) If we are required to disclose or transfer user Personal Data in accordance with any applicable law or within the implementation of decisions of the relevant courts, requests from judicial and law enforcement authorities, or are required to enforce compliance with the terms and conditions of the agreements entered into with us;
d) In case it is necessary to protect our own rights, property, to ensure the safety of CRIXTO, users, or others. This includes exchanging information with companies and organizations to prevent fraud and reduce the risk of default.




We have implemented security measures to ensure the confidentiality of your personal data and to protect it from loss, misuse, alteration, or destruction. Only authorized CRIXTO personnel have access to your personal data, and they are required to treat the information as confidential. The security measures in place will be reviewed periodically in line with legal and technical advancements.

The information we receive from you may be transferred and stored outside of Venezuelan territory. Your information may be processed by our employees or service provider employees outside of Venezuelan territory. When storing or processing information from such third parties outside of Venezuelan territory, we ensure that we notify such third parties of our obligations under this Privacy Policy and enter into relationships that will impose obligations on them regarding your personal data, ensuring they have at least the level of protection specified in this Privacy Policy. These employees may process your requests, payment details, and provide technical support. By providing us with your personal data, you agree to the transfer, storage, and processing of your personal data. We will take all necessary measures to ensure your personal data is processed in accordance with security standards and the provisions of this Privacy Policy.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.




We collect and process your personal data only when we have a legitimate reason for such processing. The legal grounds include consent (where you provide it), a contract (where processing is necessary to fulfill the terms and conditions of contracts between you and CRIXTO), compliance with a legal obligation (where CRIXTO is required to request/receive and process, as well as store your personal data to comply with applicable laws, e.g., laws related to money laundering and terrorist financing), and legitimate interests (e.g., where processing is necessary to protect you or us from certain threats (fraud, security, etc.), compliance with applicable laws, the proper conduct of our business (the quality of services provided, identification of needs, preparation of reports), conclusion and implementation of corporate transactions (sale of shares/participations, mergers, acquisitions), etc.). Where the basis for handling data is consent, you have the right to withdraw it at any time.




By contacting us, you can exercise the following rights:

1. The right to delete your data (all or part of it);
2. The right to change or correct your data, particularly if it is incorrect;
3. The right to object to or restrict the processing of your data;
4. The right to access your data and/or a copy of your data, which you provided to CRIXTO, in a machine-readable format.

Additionally, you have the right to prohibit the use of your personal data for marketing purposes. Before requesting your personal information, we usually inform you if we intend to use your data or disclose it to third parties for promotional purposes. You can exercise the right to prohibit the processing of your personal data for promotional purposes by checking the appropriate box on the form where we collect your data. You can also exercise this right by contacting us at any time.

Please note that exercising some of your rights may, depending on the situation, limit, complicate, or completely exclude the possibility of further cooperation.

Our website may contain links to/from the websites of our partner organizations, advertisers, and affiliates. If you follow a link, please note that these websites have their own privacy policies, and we do not accept any responsibility for the provisions of these policies. Please review these policies before submitting any personal information to these websites.




Personal data protection is subject to Venezuelan regulations for accessing the information we hold about you. Your right of access can be exercised in accordance with the Law. Any access request must be submitted with the appropriate legal formalities.




We will only collect your personal data for as long as necessary, considering the purposes described in this privacy policy and our own legal and regulatory requirements. In accordance with our record-keeping obligations, we will retain accounts and personal data for at least a period of five years after you close them.

We may access or retain your personal data for a longer period if it is subject to an official request or legal obligation, a government investigation, or an investigation into potential violations of our terms and conditions, or in other cases to prevent potential harm based on our reasonable considerations.




Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.




If you have any questions regarding these Terms of Use, your rights and obligations arising from these Terms and/or your use of the Website and Services, your account, or any other matter, please contact [email protected].